We have waived cancellation fees through to the end of April 2020.
We want to ensure that people who cancel trips if they are feeling unwell, or due to concerns about travelling, are not penalised.
Should a GoCar member need to cancel a booking they can do so up to 24 hours before hand with no charge. Less than 24 hours and you are charged 50% of the hourly fee.
- You are cancelling your trip next week: free of charge
- It’s 12:00 and you are cancelling your trip tomorrow from 14:00 – xxx : no charge.
- It’s 12:00 and you are cancelling your trip tomorrow at 10:00 – 14:00: 2h are charged at a 50% of the hourly rate.
- It’s 12:00 and you are cancelling your trip today at from 14:00 – 18:00 : 4h are charged at 50% of the hourly rate.