Firstly make sure you are at the right car and the right time. Our app can guide you straight to the cars location, you can enter up to 5 minutes early if you do arrive early and at any time after the start time of your booking.
To unlock the car you can use either our app or your access card. To use our app, make sure you are at the vehicle and click “I found my car” on screen, you’ll be prompted to hold down the unlock button on screen. TO use your card just hold your the card up to the reader on the windscreen, listen out for the unlock click. Then open the doors and hop in!
Either method is fine to use, (we do recommend carrying your card with you as a backup option in the event network signal is bad or your phone encounters any issues).
The keys to your car are waiting for you inside.
Open the glovebox and you’ll find them slotted into a keypad inside, just slide them out and you’re good to go! Remember to put the keys back in this slot to end your trip.
If your GoCar is already unlocked when you first arrive please hop in and ensure the key & fuel card are present in the glove box. If they are, remove the keyfob from the keypad in the glove box & start your trip as normal. If you have any issues please call us on 018122868.